Refund Policy

1. Money-Back Guarantee

We offer a money-back guarantee on all orders, subject to the conditions outlined below.

2. Full Refund Eligibility

You are eligible for a full refund if:

• Your order has not been assigned to a writer yet
• We fail to deliver your order by the agreed deadline
• The delivered work does not meet the specified requirements after revision attempts

3. Partial Refund

A partial refund may be issued if:

• The work partially meets the requirements
• Late delivery occurred but work was completed
• Quality issues were identified but partially addressed through revisions

4. Non-Refundable Situations

Refunds will not be issued if:

• The work was delivered on time and meets all specified requirements
• You failed to provide clear instructions
• You did not request revisions within the revision period
• The refund request is made after the dispute window has closed

5. Refund Process

• Submit a refund request through your dashboard or contact support
• Our team will review your request within 48 hours
• Approved refunds are processed within 5-10 business days
• Refunds are returned to the original payment method

6. Disputes

If you disagree with a refund decision, you may open a formal dispute through your dashboard. Our dispute resolution team will review and provide a final decision.